Privacy policy

Last updated: February 26, 2025

This Privacy Policy describes how FutHub (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit us, use our services or make a purchase from futhub.eu (the “Site”) or otherwise communicate with us about the Site (taken together, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether a customer, visitor to the Site or other person, whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any other actions required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect, and have collected in the last 12 months, personal information about you from a variety of sources as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our website and how you use our Services. When we use the term “personal information,” we are referring to information that identifies you, relates to you, describes you, or is reasonably associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect from you directly

Information you send to us directly through our Services may include:

• Contact details, including your name, address, telephone number and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and telephone number.
• Account information, including your username, password, security questions, and other information used for account security purposes.
• Customer Service Information, including information you choose to include in communications with us, for example, when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our website and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, to fulfil your orders and to provide you with the products or services you requested, in order to perform the contract we have entered into with you.
• When you visit our website, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third Party Websites and Links.

How we use your personal information

• Providing products and services. We use your personal information to provide the Services to you, to perform the contract we have with you, including to process your payments, fulfill your orders, send you notifications relating to your account, purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange for shipping, facilitate any returns and exchanges, and other features and functionality related to your account. We may also improve your shopping experience by enabling Shopify to combine your account with other Shopify services that you may choose to use. In such cases, Shopify will treat your information as set out in its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising We may use your personal information for marketing and promotional purposes, such as sending you marketing communications, advertising and promotional communications by email, text message or postal mail, and to show you product or service advertisements. This may include using your personal information to better tailor the Services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products in accordance with Art. 6 (1) (f) GDPR.
• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art.
• Communicate with you and improve services. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest so that we can respond to you, provide you with effective services and maintain our business relationship with you in accordance with Art.

Cookies

Like many Sites, we also use cookies. For specific information about the cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our website and Services (including to remember your actions and preferences), to perform analytics and to better understand your interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through its respective controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some of the Services, including certain general features and functionality, to function improperly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you notify us of your preference through the GPC, we will interpret this signal as a valid opt-out request from sharing/targeted advertising to the associated browser or device, and if we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. To learn more about the Global Privacy Control, visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your browser or device.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for the purposes of fulfilling contracts, legitimate interests and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct us, request or otherwise consent to us disclosing certain information to third parties, for example to send you products or through your use of social media widgets or login integrations, with your consent.
• With our subsidiaries or otherwise within our corporate group, in our legitimate interest of running a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes listed above in "How we collect and use your personal information" and "How We Disclose Personal Information" :

Category

Recipient categories

Identifiers, such as basic contact details and certain order and account information Categories of personal information listed in the California customer records statute, such as basic contact details and certain order and account information Commercial information, such as order information, purchase information, and customer support information Internet or other similar network activity, such as Usage Data Geolocation data, such as locations determined by an IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and Marketing Partners Branches

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of engaging in advertising and marketing activities as follows.

In the past 12 months, we have "sold" and "shared" (as those terms are defined in applicable law) personal information for the purpose of engaging in advertising and marketing activities, as follows.

Category of personal information	Recipient categories
Identifiers, such as name, email address, and telephone number	Business and Marketing Partners
Commercial information, such as records of products or services purchased	Business and Marketing Partners
Usage data	Business and Marketing Partners

User generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible to anyone.

We do not control who will have access to the information that you choose to make available to third parties as a user, and we cannot guarantee that parties that have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available as a user, or for the accuracy, use, or misuse of any information you disclose to or receive from third parties.

Third-party sites and hyperlinks.

Our website may provide links to websites or other online platforms operated by third parties. If you follow hyperlinks to websites not affiliated with or controlled by us, you should review their respective privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of these sites, including the accuracy, completeness or reliability of the information found there. Information you provide in public or semi-public locations, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or such third parties. Our inclusion of such hyperlinks does not, in itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information listed below to request deletion.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on a number of factors, such as whether we need the information to maintain your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, and may only apply in certain circumstances, and in certain cases we may refuse your request if the law allows us to.

• Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.
• Right to erasure : You may have the right to request that we erase the personal information we hold about you.
• Right of correction: You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, under certain circumstances and with some exceptions.
• Right to opt out of selling, sharing or targeted advertising: You may have the right to instruct us not to “sell” or “share” your personal information or to opt out of processing your personal information for purposes considered “targeted advertising” as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this request as a request to opt-out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
• Treatment restriction: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Resource: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
• Managing communication preferences: We may send you promotional emails and you may opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt out, we may continue to send you non-promotional email messages, such as those related to your account or orders you have placed.

You can exercise any of these rights when indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for choosing to exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a concrete response to your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorized the agent to act on your behalf and we may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Claims

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details listed below, or by lodging your complaint with your local data protection authority. For the EEA, you can find a list of the authorities responsible for supervising data protection herehere.

International users

Please note that we may transfer, store and process your personal information outside the country where you reside. Your personal information is also processed by employees and third party service providers and partners in those countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the competent authority in the UK, as relevant, unless the transfer of data is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please contact us by phone or email at customerhelp@futhub.eu or contact us by telephone 914037999 / 934213165.

For the purposes of applicable data protection legislation, and unless expressly stated otherwise, we are responsible for the processing of your personal information.